While quality is a common denominator and benchmark across products and services it acquires a new
dimension and criticality in health care delivery in view of its direct impact on human lives and well
being. Health care providers need to constantly measure their standards in terms of internal processes
and service quality to ensure that the quality of health care delivery remains right on top and is not
compromised in any way.
Maintaining high standards in healthcare delivery is not only an ethical commitment but also a hard
marketplace reality, patients and their families today are far more aware of their rights, privileges,
availability of healthcare solutions, costing and so on than in the past and demand value for their
money.
Healthcare is increasingly viewed as a service like any other and comparative evaluation is the order of
the day. The Certificate Program in Healthcare Quality Management combines the theoretic and practical
aspects of quality at every level of healthcare delivery and personnel involved.
The Program is jointly conducted by The Sankara Nethralaya Academy, an academic wing of
Sankara Nethralaya and CAHO- Consortium of Accredited Healthcare Organizationnames that
are synonymous across the country with high quality services. CAHO is a not-for-profit
organization created to fulfill the need for a common platform for facilitating communication amongst
the accredited HCO’s, share best practices, and provide benchmarking, while promoting and continuously
improving the quality and safety of the healthcare services provided by the HCO’s across India, in
collaboration with all stakeholders.
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