While quality is a common denominator and benchmark across products and services it acquires a new dimension and criticality in health care delivery in view of its direct impact on human lives and well being. Health care providers need to constantly measure their standards in terms of internal processes and service quality to ensure that the quality of health care delivery remains right on top and is not compromised in any way.

Maintaining high standards in healthcare delivery is not only an ethical commitment but also a hard marketplace reality, patients and their families today are far more aware of their rights, privileges, availability of healthcare solutions, costing and so on than in the past and demand value for their money.

Healthcare is increasingly viewed as a service like any other and comparative evaluation is the order of the day. The Certificate Program in Healthcare Quality Management combines the theoretic and practical aspects of quality at every level of healthcare delivery and personnel involved.

The Program is jointly conducted by The Sankara Nethralaya Academy, an academic wing of Sankara Nethralaya and CAHO- Consortium of Accredited Healthcare Organizationnames that are synonymous across the country with high quality services. CAHO is a not-for-profit organization created to fulfill the need for a common platform for facilitating communication amongst the accredited HCO’s, share best practices, and provide benchmarking, while promoting and continuously improving the quality and safety of the healthcare services provided by the HCO’s across India, in collaboration with all stakeholders.

The Course has been specially tailored for healthcare professionals, both clinical and managerial including:

• Physicians and Surgeons
• Clinical Directors and Heads of Departments
• Quality managers... and all managers with a passion for quality! Patient Safety and Risk Management Managers
• Staff involved in the NABH, NABL, JCI and other Accreditation processes
• Heads of Nursing and other Senior Nurses
• Clinical Research Managers
• Healthcare Informatics and IT Professionals in Healthcare domain
• Facilities, Estates and Support Services Managers
• Radiographers, Laboratory, Pharmacy and Scientific Staff

For More Details and Registrations:

G. Senthil Kumar
Associate Professor & HOD - Faculty of Management Studies
The Sankara Nethralaya Academy
Dr. V.G. Appukutty Campus
No.8, GST Road, St. Thomas Mount,
Chennai – 600 016.
Phone: 044-4908 6005 Mobile: +91-9791135969
E Mail : senthilg@snmail.org