The Sankara Nethralaya Academy The Sankara Nethralaya Academy
The Sankara Nethralaya Academy
The Sankara Nethralaya Academy
Executive Program in Hospital Management
Program overview:

This programme is designed specifically for medical professionals and administrators, professionals associated with healthcare and allied sectors, including allied healthcare service providers, to provide them a comprehensive understanding of hospital management.  This programme aims to equip healthcare professionals with important hospital management practices, HR practices, strategies, supply chain and quality which are relevant in all aspects of effective healthcare management.

At the end of the programme, it is expected that participants will have sound knowledge of hospital management which they can use for effective management of healthcare activities and decision making

Healthcare sector in India has shown a profound growth over the past decade. Expectations of the people for good quality healthcare services in the Government run healthcare services is increasing.  Healthcare professionals play a very important role in the delivery of healthcare services. In India’s healthcare set-up, these professionals tend to lack expertise in contemporary healthcare management practices.

TSNA will engage a reputed healthcare service provider for providing training on the technical healthcare management issues and practices

Programme USP

The Executive Program in Hospital Management for professionals in medical, healthcare and allied fields specifically designed around the deliverables for enhancing management skills of the professionals. The objective of this programme is to equip these professionals with the necessary healthcare management skills.

Course Objectives:

The course is intended to provide professionals with a broad perspective of the topics related to service delivery.

The pedagogy and content are specific and designed to address the concerns of the Administrators / Executives / Supervisors and equip them with the knowledge required to increase effectiveness and efficiency.

This course aims to the keep the participants abreast of the latest trends in management with topics designed to address contemporary issues in an organization.

The course is designed to increase the overall understanding of management issues and concepts by mid-level and senior managers to help them make well–informed decisions.

Who should attend?
  • The course is open for individuals in the supervisory / executive or managerial positions in the organization.
  • The course can be pursued by individuals who are desirous of moving to a management position from their current level in the industry.
  • Graduate students who would like to have an overview of customer service management
  • Physicians and Surgeons who are managing their own health care institutions and who could use these inputs to run their institutions

Courses will be delivered through on-line mode using an appropriate online platform.  Lectures will be delivered through broadband based technology involving two-way audio and video communication. Sessions will be held once in a week, generally on weekends. Participants can attend sessions directly from their desktop/laptop. Participants will be provided study materials for each module.  They may also interact with the concerned faculty through e-mails/ chat mode.

Timing of the sessions:

2.00 – 4.00 pm & 5.00 – 7.00 pm (Sessions will be held on Saturdays)
The time gap between two consecutive sessions is to give the participants a break. On some days, the classes may extend beyond the mentioned time. In addition to attending interactive sessions, participants have to undertake online quizzes, assignments, and examinations.

Truly Flexible Learning:
7 modular courses
Learn from anywhere at anytime
Set your completion schedule (6hrs – 48 hrs)
Cutting edge online learning platform
Connect with Faculty from anywhere
Robust program curriculum
Integrated project work
  1. Customer Service Management
  2. Healthcare Human Resources Management
  3. Supply Chain Management in Healthcare
  4. Healthcare Leadership
  5. Quality Management
  6. Healthcare Informatics
  7. Hospital Operations Management
Detailed Curriculum:
1. Certificate in Customer Service Management
  • "Customer Service" - The focal point of modern business
  • Emerging Paradigm in dealing with 21st century customers
  • Transformation through customer centricity
  • New Insights into Customer Experience Management
  • Principles and Practices of Service Excellence with NewGen customers
  • Customer Centricity- The New Manthra for Survival and Growth.
2. Certificate in Healthcare Human Resources Management
  • Human resource planning and retention
  • Recruitment, Selection & Training
  • Performance management and appraisal
  • Incentive plans and executive compensation
  • Managing employee benefits
  • Risk management and worker protection
3. Certificate in Supply Chain Management
  • Supply chain strategy
  • Supply chain design & planning
  • Supply chain coordination & distribution system
  • Supplier relationship management
  • Sustainable supply chain
  • Logistics management
4. Certificate in Healthcare Leadership
  • Leadership and Lateral thinking
  • Manage the conditions that drive team performance
  • Handle stressful and demanding leadership situations
  • ‘GROW’ model to coach your team
  • Responsibilities and rewards of leadership
  • Different styles to communicate
5. Certificate in Quality Management
  • Quality Management Standards
  • Accreditation (NABH Basics)
  • Patient Safety Management
  • Hospital Infection Contro
  • 5'S Techniques / Kaizen
  • Quality Audit
6. Certificate in Healthcare Informatics
  • Data and Information & Data from Hospitals
  • Patient Centered Information Systems (PCIS)
  • Medical Knowledge and Decision Support Systems
  • Methodology of Information Systems
  • Electronic Medical Records (EMR)
  • Image Informatics 
  • Public Health Information
7. Certificate in Hospital Operations Management
  • Hospital Architecture, Design & Planning
  • Hospital Maintenance Management 
  • Bio-medical Waste- Affecting Hospital Operations
  • Functional Depts. of Hospital
  • Legal Aspects of Hospital Administrators & Doctors
  • Patient Relations Management
Course Fee:

Individual Module: Rs.3,540/- (Incl. of 18% GST)

All 7 Modules: Rs.24,780/- (Incl. of 18% GST)

Total Hours: 60 hours (Modules: 48 hours + 12 hrs project work)

Those who have completed individual module will be awarded certificate in respective domain
Those who have completed all the 7 modules with project, will be awarded Executive Program in Hospital Management (EPHM)
Hurry up for Registrations !
Click here for online Registration
Click here for Course Brochure
Click here to make your Online Payment
You can also transfer the Registration fee through IMPS / NEFT / RTGS
Name of the Beneficiary Medical Research Foundation, Chennai
Account Number SB AC: 112001001089459
Name of the Bank City Union Bank Ltd
Branch Purasawalkam (Chennai)
IFSC Code CIUB0000112
After NEFT Transfer, Kindly email your transaction details to :

For More Details:

G. Senthil Kumar
Asst. Professor - Management Studies
The Sankara Nethralaya Academy
(Unit of Medical Research Foundation)
Dr. V.G. Appukutty Campus
No.8, GST Road, St. Thomas Mount,
Chennai – 600 016.
Ph: +91-44- 4908 6000 / 6005; Mobile: 9381007944 / 9995497819
E-mail: /

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